In our continuous effort to enhance wallet efficiency and bolster fund security, Bitrue is upgrading its wallet infrastructure.
We will commence the BCH wallet upgrade and update user deposit addresses on October 10th. The upgrade will follow this timeline:
October 10th at 3:00 UTC: Suspension of BCH deposits and withdrawals. Kindly refrain from making any deposits after this time to avoid potential loss.
October 10th (estimated) at 11:00 UTC: Completion of the BCH wallet update. Deposit and withdrawal services for BCH will be reinstated.
Following the update, users will need to obtain their updated BCH deposit addresses. Kindly discontinue the use of the old deposit address. For the funds deposited into old addresses after the completion of the BCH wallet update, it will remain secure and will not be lost, you will need to utilize our "Locate a Lost Deposit" feature and reach out to our support team for assistance in crediting your funds. But please highly note that the “Locate a Lost Deposit” feature can only be utilized within 3 months after the completion of the BCH wallet update on October 10th, 2023. After that, any BCH deposit transaction using the old wallet address will not be able to be retrieved.
Thank you for your understanding and continued support!